Returns Policy

Last updated: May 2026

Made-to-Order Products

Every order placed with Poker Foundry is fully custom and made to order. Your chips are produced specifically for you — using your artwork, your chosen denominations, and your exact specifications — and do not exist in any pre-made inventory. Because of this, we are unable to accept returns or offer refunds once production has commenced.

Our Approval Process

To protect both you and us, all orders go through a structured approval process before a single chip is produced:

1. Artwork submission — You provide your design files or we produce artwork based on your brief. 2. Digital proof — We send you a detailed digital proof showing exactly how your chips will look, including colours, layout, and denomination placement. 3. Written approval — Production only begins once you have explicitly approved the proof in writing. This multi-step process ensures you have full visibility of the final product before any manufacturing takes place. By approving your proof, you confirm that the design, specifications, and quantities are correct. ## Exceptions We take quality seriously. If your chips arrive and there is a demonstrable manufacturing defect — meaning the chips materially differ from the approved proof due to an error on our part — we will work with you to resolve this, which may include a replacement of the affected chips at no cost to you. This does not apply to:
   • Artwork or design choices approved by you during the proofing stage - Colour variations within normal print tolerances - Changes of mind after production has begun - Errors in specifications (quantities, denominations, etc.) submitted by the customer ## Cancellations Orders may be cancelled before artwork approval for a full refund. Once you have approved your proof and production has begun, cancellations are no longer possible as your chips will be in production. ## Contact Us If you have a concern about your order or believe your chips have a manufacturing defect, please get in touch and we'll be happy to help. 📧 contact@pokerfoundry.com